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Use Case: Policy Q&A Assistant
Answer staff questions using your actual policies and procedures — securely and accurately.
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Zeaware™ Avalon AI / Use Cases

The Challenge

Employees routinely waste valuable time hunting through lengthy policy documents, outdated PDFs, and scattered intranet pages for accurate answers to everyday questions. Not only does this reduce productivity, but it also leads to inconsistent interpretations, increases compliance risks, and frustrates your workforce.

How Zeaware Avalon Solves It

1. Upload Your Policies

Drag-and-drop policy documents or connect directly to SharePoint, Teams, or file storage. Avalon automatically reads and prepares them for agent access.

2. Create a Policy Agent

Use Avalon’s low-code interface to define your agent’s purpose, behavior, tone, and access level. No prompt engineering required.

3. Control Access & Governance

Restrict who can ask what — by department, zone, or user group. Responses are logged, version-controlled, and auditable.

4. Deploy to Web

Make your agent available via a web widget, or Zeaware Avalon’s own portal. Employees can ask questions naturally — and get fast, accurate, governed answers.

Key Benefits

Faster Answers

Staff get accurate answers in seconds, reducing ticket volume.

Consistent Policy Interpretation

No more guesswork or contradictory advice from different teams.

Governed and Auditable

Access control, version tracking, and audit logs ensure trust and compliance.

Who Should Use This

Human Resources

Provide instant answers to employee questions about leave, benefits, policies, and onboarding — without clogging up inboxes.

Legal & Compliance

Ensure policies are communicated consistently, responses are logged, and employees receive compliant, up-to-date information.

IT & Digital Experience

Deliver policy agents via Microsoft Teams or portals with full control over access, usage, and security.

Internal Communications

Make key policies searchable and interactive — so employees actually use them. Promote clarity and reduce misunderstanding.

Let us show you what Zeaware can do

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