Privacy Policy

About this policy

This policy relates to online services provided by Zeaware Pty Ltd A.C.N. 628 674 439 (“Zeaware”). Zeaware has opted in to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It explains how we collect, use, disclose, and protect your personal information.

We may update this policy from time to time and will publish the latest version on our website.

Collection of personal information

Zeaware collects personal information as reasonably necessary to deliver our website, applications, and related services. The main way we collect information is when you provide it directly (for example, by completing a form, registering, or emailing us). We also collect information automatically through your use of our websites and applications.

Types of information collected

Information we may collect includes your name, email address, organisation, role, activity on our sites, and other details you choose to provide. When you submit a form—such as to download a resource, register for an event, or request information—we may also collect your mobile number (optional). Do not provide sensitive information (e.g., racial or ethnic origin, religious beliefs, health, or criminal background). If you do, you consent to our handling of that information under this policy.

Marketing forms and downloads

When you submit information through a Zeaware form (for example, to download an eBook or white paper, or to access other materials), we collect the details you provide such as your name, email address, organisation, and optional phone number. This information is used to:

• deliver the requested material or service,
• follow up with relevant information about Zeaware products, services, or events, and
• manage client and marketing communications.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Marketing systems and data processing

Zeaware uses reputable third-party service providers—including HubSpot—to manage forms, email communications, and analytics. These providers may store or process personal information on servers located outside Australia. Zeaware ensures that such providers handle personal data securely and in accordance with Australian Privacy Principles.

Web site interaction

We collect information about your interaction with our website to understand how it is used and to improve user experience. This may include IP address, device type, operating system, browser details, geographic location (country only), referring domain, search terms, pages visited, and access times.

Cookies

Our website uses cookies to maintain sessions and improve functionality. Third parties such as Google Analytics, Google AdSense, and social media plugins may also set cookies. You can manage cookies in your browser settings; however, disabling them may limit functionality.

Social networking services

Zeaware uses social networking services (e.g., Twitter, Facebook, Instagram, YouTube) to communicate with the public. When you engage with us via these platforms, we may collect your information. Each platform handles your data under its own privacy policy.

How we use your information

We use your information to:

• provide and improve Zeaware’s websites, applications, and services;
• fulfil administrative and customer-support functions;
• respond to enquiries;
• deliver marketing communications and resources;
• measure and improve site performance; and
• maintain client and relationship management systems.

Third parties

Zeaware may share personal information with trusted third-party providers or affiliated companies to help operate our website, applications, or marketing systems. We do not sell or license your personal information to any unaffiliated third party.

Location of data

While we prefer to store data within Australia, some information may be processed or stored in other countries as part of using our third-party systems. By using our websites or applications, you consent to this cross-border transfer and acknowledge that foreign jurisdictions may have different privacy protections.

Data security and retention

We take reasonable steps to protect your personal information from misuse, interference, and unauthorised access, including firewalls, encryption, and restricted access. Information is retained only as long as reasonably necessary for the purposes outlined in this policy or as required by law.

Access and correction

You may request access to or correction of your personal information by contacting us at privacy@zeaware.com. We will respond within a reasonable time.

Complaints

If you believe Zeaware has mishandled your information or breached privacy law, please contact us with your name, contact details, and the nature of your complaint. We will acknowledge receipt within 7 days and advise next steps. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

Contact details

Email: privacy@zeaware.com
Mail: Zeaware Pty Ltd, PO Box 6574, Point Cook VIC 3030, Australia