Trade professionals and service agents often need quick access to installation specs, technical documentation, and troubleshooting steps - especially while on-site. But printed manuals go missing, internal systems are clunky, and support teams are overwhelmed with repetitive questions. Delays or errors during installation or servicing can damage relationships and erode brand trust. What’s needed is a faster, more scalable way to support partners—without compromising security or control.
Manuals, technical bulletins, service workflows, and exploded diagrams are uploaded or connected from SharePoint, Teams, or file storage. Avalon prepares them for AI access.
Create a private agent, restricted to authenticated users only - so trade partners access just what they’re allowed to see, from anywhere.
Partners can ask natural language questions from their phone - “How do I reset the device?” - and get step-by-step instructions on the spot.
All usage is logged. Access is role-based. Answers are always aligned to your current documentation version. Full visibility, without the overhead.
Trade professionals get real-time installation and service help - right from their mobile device, reducing delays and callbacks.
Offloads repetitive support questions so your team can focus on high-value partner relationships and escalations.
Only authenticated users can access the agent - ensuring proprietary installation data is kept secure and traceable.
Responses always reflect the current version of your internal manuals - no outdated PDFs or guesswork.
Hosted in your own cloud, with full usage logs and visibility for compliance and quality assurance teams.
Empower your professional partner network with consistent answers and hands-free access to technical information on the go.
Reduce inbound load and improve resolution time by automating the most common field inquiries.
Ensure field servicing and installations are aligned to current best practice documentation with tracked usage.
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